Why is ancestry not working

Everything is okay today, but all the new matches I thought I had aren't there anymore I have to hunt some more! Thanks for responding that you're having problems too. The List view doesn't show matches. Finally I tried on a different computer and had the same result, it's on their end.

All my other apps are okay, and ancestry was working, it just all of a sudden stopped. Ive tried closing, restarting my iPad and restarting the app, it didnt help. That's where I'm working until they get whatever this mess is fixed. Anon E. Have cleared cache, cookies etc and unable to reach anyone via email or phone. This is one unhappy buckeye.

My presentation will not be ready because they are down and do not give you offline backup. I hope they did not lose all my work. As an administrator it was considered unsatisfactory if our network was offline for an hour even when doing upgrades you needed to plan so it did not need to go offline.

I can access my profile and strangely enough, can get the DNA matching info with the matches at the bottom of the profile page. And g0t the ridiculously named "Help Center" I need to get into my tree, not 8th cousin DNA match. Twitter Reports Latest outage, problems and issue reports from Twitter:.

Learn More. With Family Sharing set up, up to six family members can use this app. App Store Preview. Screenshots iPhone iPad Apple Watch. Description Explore who and where you came from through photos, stories, historical records, and so much more.

Nov 7, Version Ratings and Reviews. App Privacy. Information Seller Ancestry. Size Category Reference. Compatibility iPhone Requires iOS Price Free. In-App Purchases U. Developer Website App Support. Family Sharing With Family Sharing set up, up to six family members can use this app.

Featured In. Meet your long-lost relatives. If you're on a computer, this means Google Chrome or Mozilla Firefox. In the recommended browser, clear your cache and cookies.

Once you've done this, close the browser completely and open it again. Disable your browser extensions. Temporarily disable your security software. Security software can cause some websites to not load correctly, so disabling temporarily can help you see if this is the problem.

If you disable your security software and the problem resolves, you'll need to add Ancestry as an exception. For help, contact the security software company. URL Name.